Matthew Hewson

Matthew Hewson has a diverse work experience in the IT industry. Matthew is currently a Director of IT Operations at Product Madness, where they are responsible for the vision, strategy, and operational stability of corporate IT operations. Prior to this, they were the Head of IT Operations at the same company, where they built and executed the vision for Workplace Technology, Product Management, and IAM.

Before joining Product Madness, Matthew worked at Aristocrat as a Senior IT Service Delivery Manager and later as an IT Service Delivery Manager in the EMEA region. In these roles, they managed IT service delivery for multiple offices and countries, ensured GDPR compliance, built strong relationships with stakeholders, and achieved high levels of customer satisfaction.

Matthew also gained experience at Moelis & Company as an Associate in Information Technology and at Strawberry Hill Golf Club as a Webmaster. Matthew volunteered at the golf club and was responsible for maintaining the club website and implementing web-based marketing initiatives.

Their early career includes roles at MEI as an IT Infrastructure Specialist, where they managed global servers, workstations, and domain services, implemented new technologies, and managed IT budgets. Matthew also worked as a European Site Support Analyst and Support Analyst at MEI. Prior to that, they served as a Junior Developer in the Royal Air Force, where they developed an online database system for Officer Training Management.

Overall, Matthew Hewson has a strong background in IT operations, service delivery, and infrastructure management, with experience in various industries such as gaming, finance, and hospitality.

Matthew Hewson pursued their education in the field of computer science. From 2001 to 2003, they attended Shrewsbury College of Arts & Technology, where they studied information technology. Following that, they enrolled at Nottingham Trent University from 2003 to 2007, graduating with a Bachelor of Science (BSc) degree in computer science.

In addition to their formal education, Matthew Hewson has acquired various certifications to enhance their professional skills. Matthew obtained the ITIL Foundation Level certification from AXELOS Global Best Practice in May 2016. Later in November 2018, they achieved the ITIL Practitioner certification from the same institution. Continuing their professional development, Matthew obtained several certifications in 2021, including "Supporting Your Mental Health While Working from Home" from LinkedIn in March, "Learning GDPR" from LinkedIn in October, and "HDI Support Center Manager (SCM)" from UBM plc in January.