Lydia Titterington

Lydia Titterington is a skilled Senior Customer Support Advisor at Productboard, where Lydia has effectively streamlined the escalation process and significantly reduced resolution times for critical incidents. Prior to this role, Lydia served as an Advanced Technical Support Agent at ICON Communication Centres, where training staff and creating content for live chat were key responsibilities. Earlier experience includes working as a Human Resources Advisor in the UK Civil Service, focusing on resolving HR queries. Lydia holds a BA hons degree in Creative Writing from the University of Greenwich, supplemented by a foundational education at Poynton High School & Performing Arts College.