Pavel Malyshev

Pavel Malyshev is a seasoned professional in customer support and operations, currently serving as the Director and Head of Global Customer Support at Productboard since February 2024. Previously, Pavel held various leadership roles at Wrike from August 2015 to January 2024, including Director of Customer Support, where responsibilities included managing global technical support teams and collaborating with senior management across multiple departments. Core expertise encompasses operational efficiency, service excellence, change management, and the integration of AI in support functions. Pavel's career also includes positions at Citrix, McKinsey Solutions, Intermedia, and Lionbridge, complemented by a solid academic foundation with master's degrees in International Management and Information Technologies from esteemed institutions.