Marcus Navarrette

Marcus Navarrette is a skilled IT Support Technician currently employed at PCSI - Professional Contract Services, Inc since January 2023, where responsibilities include providing expert help desk support and managing Microsoft cloud-based services, resulting in increased first-call resolution rates and reduced system downtime. Previous experience includes a role in Finance Reconciliation at the Texas Department of Transportation, focused on payment processing and account reconciliation, as well as a position as an Information Technology Security Specialist at Trend Micro, where efforts concentrated on SaaS security and compliance challenges. Prior roles at Towne Park included serving as a Financial Auditor, where enhancements in customer satisfaction ratings were achieved, and as a Cashier, recognized for maintaining high productivity and accuracy in transaction processing. Marcus holds a Cybersecurity Bootcamp Certificate from The University of Texas at Austin.