Willow Creek Community Church
Carl Millburg is a seasoned IT professional with extensive experience in voice operations and technical support. Currently serving as a Voice Operations Specialist II at Discover Financial Services, Carl provides advanced support for Cisco voice and collaboration systems, Microsoft Teams, and manages level 2 incident resolutions. Carl's background includes significant roles at Willow Creek and Hollister Incorporated, focusing on desktop support, Cisco VoIP systems, and help desk ticket resolution. Previous experience at ISI Telemanagement Solutions involved server management, Active Directory administration, and VoIP configuration. Carl holds a Bachelor of Science in Finance from Northern Illinois University and multiple associate degrees in Information Systems and Technology from Triton College, alongside various certifications from training institutions.
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