Pinaki Sengupta

Pinaki Sengupta has a diverse work experience spanning over 17 years. Pinaki is currently the Head of Customer Success at Profit.co, where they focus on change solution fitment, implementation, on-boarding, execution, adoption, experience, retention, and growth of customer accounts. Pinaki also provides consulting and advisory services in various strategy, business excellence, and transformation programs, including Google's OKRs, Hoshins, KPIs, and Balanced Scorecard.

Before joining Profit.co in 2020, Pinaki served as the Practice Manager - Consulting Services at Systems Plus Transformations from 2012 to 2020. During their time there, they led various business transformation and product development programs, such as ICT restructuring for a UK police force and digital transformations for a leading tourism group.

Prior to that, Pinaki held positions at Gfi World as a Senior Consultant in EPM/BI, Nouvasys Consulting Pte as a Professional Services consultant for Oracle Hyperion products, Systems Plus Solutions as a Business Consultant, Mpower Information Systems as a Strategy Implementation specialist, Three D Magic Info Solutions as a Business Analyst, Tata Technologies as an intern for SAP R/3 implementation, Tata Motors as a trainee in the Supplier Quality Inspection Group, and Micro Computer Systems where they worked as an entrepreneur, developing software and providing IT training.

Overall, Pinaki's work experience showcases their expertise in customer success, consulting, advisory services, business transformation, and various software solutions.

Pinaki Sengupta has a Master of Business Administration (MBA) degree in Finance and Financial Management Services from the University of Pune. They also hold another MBA degree in Information Technology Management from the Department of Computer Science, Pune University. In addition to their academic qualifications, Pinaki has obtained various certifications, including Scrum Fundamentals Certified (SFC) from the Accreditation Body for Scrum and Agile, PRINCE2® Practitioner and PRINCE2® Foundation from AXELOS Global Best Practice, and Chief Information Security Officer: ISO 27001 from BSI.