Umar Shakeel Ahmad

Umar Shakeel Ahmad is an experienced Information Technology Business System Analyst currently employed at Programmed since July 2022, where responsibilities include formulating business requirements, analyzing processes, deploying functional solutions, and developing documentation and training materials. Additionally, Umar serves as a Community Volunteer with Afghanaid since 2016, contributing to youth empowerment through the Afghan Australian Youth Association. Previous positions include IT Help Desk Support at Thinksly Pty Ltd and Team Senior in the Customer Hub at Coles Group, showcasing strong skills in customer service and problem-solving. Educational qualifications include a Professional Year in Information Technology from Indus Institute Canberra Campus and a Bachelor's in Information Technology from Federation University Australia, complemented by an Advanced Diploma in Computer System Technology from IIBITAUS.