Michael G. Duncan

Michael G. Duncan has extensive work experience in customer success and customer support roles. Michael G. worked at Progress from 2017 to present, where they held positions such as Vice President of Customer Success and Sr. Director of Customer Success. Prior to that, they worked at Kaseya from 2013 to 2017 as Vice President of Global Customer Support. In their role at Kaseya, they were responsible for leading technical customer support and cloud operations. Before that, they worked at CA Technologies from 1991 to 2013, serving in various roles such as Senior Director of Engineering/Business Unit Operations and Vice President of Customer Support Operations. In these positions, they focused on protecting intellectual property, managing budgets, and leading technical support operations. Overall, Michael G. Duncan has a strong background in customer success, customer support, and operations management.

Michael G. Duncan holds a Master of Business Administration (MBA) in General Management from Dowling College, obtained from 2001 to 2003. Michael G. also has a Bachelor of Technology (BTech) in Computer Engineering from the New York Institute of Technology, completed from 1985 to 1989. In addition to their degrees, they have obtained various certifications including Leading Customer-Centric Growth from The Wharton School in 2022, Certified Customer Success Manager (CCSM) Levels 1-4 from SuccessHACKER in 2022, LEAD Organization and LEAD Others (Leadership Development Programs) from Progress in 2021 and 2020 respectively, Certified SAFe® 5 Agilist from Scaled Agile, Inc. in 2020, LEAD Self (Leadership Development Program) from Progress in 2019, CA Leadership Development Program from CA Technologies in 2012, and Lean Six Sigma Green Belt Certification from CA Technologies in 2010.