Ashley Dillard

Ashley Dillard is an experienced professional with a diverse background in customer service, healthcare, and project management. Currently serving as a Service Consultant at Progressive Insurance since March 2025, Ashley provides customer support for insurance policies and claims. Prior to this role, experience as a Healthcare Customer Experience Specialist at Magellan Health involved managing communications with members and providers while ensuring HIPAA compliance. Ashley's background also includes roles such as Performance Management Specialist at Nike, Healthcare Account Collector at Professional Account Services Inc., and Client Implementation Project Specialist at SIMOS Insourcing Solutions. Education includes a Bachelor’s Degree in Health Services from the University of Memphis and previously pursued a degree in Psychology at Middle Tennessee State University.