Karen Bailo

Karen was named Commercial Lines President in October of 2020. In her role, she is responsible for profit and loss, product development and deployment, agency and direct channel marketing, business development, call center operations and IT platform strategy for the $5B+ Commercial Lines business.

She began her career at Progressive in 1990 in customer service as a management trainee. Since then, Karen has held several leadership positions including Personal Lines General Manger and Commercial Lines Controller. Additionally, she led the Agency Distribution organization for nine years positioning Progressive as a preferred supplier in the channel. Most recently she’s served as the company’s Commercial Lines Acquisition & Small Business Insurance General Manager.

Karen holds a bachelor’s degree from the University of South Carolina and an MBA from the Weatherhead School of Management at Case Western Reserve University.