Serge E. is a Senior IT Business Systems Analyst and LEAN Agile Delivery Owner currently working at Progressive Insurance, where they gather and refine business requirements and lead SCRUM efforts to enhance team productivity. With a Bachelor of Business Administration in Computer/Information Technology Administration and Management from the University of Wisconsin-Milwaukee, Serge has previously held consulting roles at Wells Fargo, TEKsystems, Experis/Manpower Group, and MGIC, among others. They are also a Certified SCRUM Master and have a background in providing direction and mentoring to technical resources on complex challenges.
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