ProHance
Midhun Nair is an accomplished professional with extensive experience in project management and workforce management. Currently serving as Lead - PMO at Aspect Software since September 2018, Midhun oversees a centralized management structure for projects, focusing on standardization and resource optimization. Prior roles include Workforce Management Specialist at Lowe's India, where forecasting and scheduling for IT Service Desk operations were primary responsibilities, and MIS Specialist at Schneider Electric, which involved coordinating activities and generating reports. Midhun's career began at IBM India Pvt Ltd as WFM & Scheduling Lead, administering workforce management tools. Midhun holds an MBA in Supply Chain Management from SVKM's Narsee Monjee Institute of Management Studies and an Engineer’s Degree in Telecommunications Engineering from Visvesvaraya Technological University.
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ProHance
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ProHance is a comprehensive cloud-based enterprise workforce analytics solution that optimizes workforce performance and processes. ProHance’s robust, intelligent analytics engine combined with its process automation capabilities drive measurable business outcomes, improve decision making, enable continuous improvement and boost employee engagement. ProHance is used by leading Shared Services, BPO, KPO, IT Services organizations across the globe.