Karen B.

Karen B. has extensive experience in technical support and IT services, currently serving as a Technical Support Analyst at ProHEALTH since October 2020, where responsibilities include Epic implementation and testing support, as well as hardware installation and ticket management using Service Now. Previously, Karen worked as an IT Field Technician at International Shoppes from July 2005 to July 2020, focusing on the installation and maintenance of workstations and troubleshooting various credit card machines. Karen's career began as a POS Trainer at King Kullen from June 1996 to July 2005. Education includes attendance at Hunter Business School from 2013 to 2015 and study at SUNY Institute of Technology in Utica/Rome.