Project Management Institute
Lisa Smith, MBA, currently serves as a Customer Advocate Analyst at the Project Management Institute since June 2020. Prior to this role, Lisa accumulated significant experience at Cigna, where the career trajectory included positions as Case Management Analyst, Customer Service Supervisor, Customer Service Analyst (Technical Coach), and Customer Service Associate, focusing on customer service excellence and operational oversight. Additionally, Lisa was an Instructor at In Case of Emergency Training Programs from November 2009 to December 2012, teaching CPR, First Aid, and EMT curriculum. Educational credentials comprise a Master of Business Administration in Health Administration from the Jack Welch Management Institute and a Bachelor of Science in Health Administration, alongside an Associate of Science in Health Care Administration from the University of Phoenix.