ProLiteracy Worldwide
Dionna Cassoni is a seasoned customer service professional with extensive experience across various sectors. Currently serving as a Senior Customer Service Representative at ProLiteracy Worldwide since September 2021, Dionna manages complex customer orders and develops procedures within NetSuite. Prior to this role, Dionna worked at National Grid as a Customer Service Representative 2, providing support in a high-volume call center and addressing utility billing inquiries. Experience at the Onondaga County Sheriff Department as a Records Supervisor involved overseeing a team and enforcing departmental policies. As the owner of Dee's Property Maintenance LLC from 2003 to 2016, Dionna successfully managed operations and trained employees in various maintenance services. Earlier career experience also includes working as a Motor Vehicle Representative for the New York State Department of Motor Vehicles. Dionna holds an Associate's degree in Applied Science with a focus on Computer Information Systems from Onondaga Community College and is furthering education at Le Moyne College.
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ProLiteracy Worldwide
ProLiteracy believes every adult has a right to literacy. We develop and promote adult literacy learning, content, programs and advocacy to help adult learners. ProLiteracy works with our members and partners, and the adult learners we serve, along with local, national, and international organizations. ProLiteracy helps build the capacity and quality of programs that are teaching adults by: • Advocating for public policies and legislation that benefit adult learners and the people and programs that serve them. • Providing professional development and training, technical assistance, publications, online resources, and credentialing services for program directors, instructors, trainers, and volunteer tutors working with adult learners in the U.S. • Working internationally with existing nongovernmental agencies to create programs that combine native language literacy lessons with community projects related to the environment, economic self-sufficiency, education, health, family literacy, and peace/conflict resolution. • Publishing educational materials that address the learning needs and difficulties of adult learners and of youths in grades 6-10. ProLiteracy produces the only weekly news source written in plain English. • Sponsoring an biennial conference. ProLiteracy is the result of the 2002 merger of Laubach Literacy International and Literacy Volunteers of America.