Doug Merritt

Doug Merritt serves as the Vice President and Global Head of Customer Experience & Network Operations at Prologis, starting in January 2023. Merritt previously held the position of Vice President for Customer Experience & Advanced Solutions at Shell Recharge Solutions, where a notable achievement included increasing customer service ratings by 20%. Prior roles include Senior Director positions at Greenlots and Honeywell, highlighting a strong focus on customer success and technical support across several organizations. Merritt’s career also features significant contributions to Elster Solutions and Avaya, emphasizing expertise in developing customer-centric solutions and driving technological integration for enhanced operational performance. Doug Merritt holds a BS in Computer Science with a minor in Psychology from East Carolina University.