Francesca Pia Baviera

Francesca Pia Baviera's work experience includes a role as a Consulente - Customer Care Specialist and operations at ProntoPro from May 2018 onwards. In this role, they are responsible for managing customer inquiries via email, Facebook, and live chat using Zendesk software. Francesca Pia handles various tasks such as handling complaints, refunds, providing assistance with website usage, and verifying data. Francesca Pia also creates content and performs various operations through the website backend.

Prior to this, they worked at WashOut as a Customer Service and Operations Support in the automotive industry from December 2016 to April 2018. In this position, they managed B2B and B2C client relationships through email, phone, instant messaging systems, and the company's website. Francesca Pia'sresponsibilities included handling orders, adjustments, customer requests, and complaints. Francesca Pia coordinated the allocation of work and interacted with various groups and departments involved in order management and support. Francesca Pia also updated the database, performed data entry, and generated reports for their superior.

Francesca Pia Baviera's education history is as follows:

Francesca Pia Baviera obtained a Master's degree in Social Media e Digital Marketing from Europa Business School in 2018.

Francesca Pia Baviera also studied humanities at Dickinson College for a semester overseas, although the specific start and end years are not provided.

Furthermore, Francesca Pia Baviera attended Alma Mater Studiorum – Università di Bologna, specializing in Lingue e letterature straniere, generale. However, the degree name and specific start and end years for this education are not provided.

In terms of certifications, Francesca Pia Baviera obtained the ECDL base certificate from AICA - Associazione Italiana per l'Informatica e il Calcolo Automatico in May 2015. Additionally, they obtained a Certificate of Attendance for the Russian Language Intensive Program from the Center for Russian Language and Culture, МSU Moscow in August 2012. Francesca Pia Baviera also received the TOEFL (Test of English as a Foreign Language) from the Educational Testing Service (ETS) in September 2006.