Hannah Clitheroe

Hannah Clitheroe is an accomplished Quality Assurance professional with extensive experience in operational excellence, compliance, and customer service management. Currently serving as the UK Group Business Quality Assurance Manager at PEXA, Hannah leads initiatives to ensure high-quality standards across multiple businesses, including Optima Legal and Smoove. Previous roles include Quality Assurance Manager at Secure Trust Bank and Business Manager at Provident Financial Group, where Hannah managed teams and developed frameworks for quality assurance and customer experience. With a solid background at Lloyds Banking Group, Hannah has consistently demonstrated expertise in stakeholder management, process improvements, and regulatory compliance throughout a progressive career.