Elisa Medina Rivera

Elisa Medina Rivera is a seasoned professional with extensive experience in leadership and management within the technology and education sectors. Currently serving as Senior Manager of Global Shared Services in Professional Services at PROS, Elisa oversees product delivery and post-launch services for enterprise SaaS solutions, having notably transformed service retention packages into a revenue-generating operation. Prior experience as Director of Engagement Services at EveryMundo involved leading multiple divisions, optimizing processes, and serving as a senior consultant for product teams. Elisa has also held various roles in content management, financial aid consulting, and academic support, complemented by a Master of Arts in Latin American Studies and a Bachelor of Arts in Anthropology and Comparative Literature from recognized institutions.