Karthikeyan Gowravashankar

Karthikeyan Gowravashankar is an experienced Lead Customer Support Engineer at PROS since May 2018, previously serving as a Senior Product Support Engineer. Prior experience includes a role as a Product Support Engineer at Cafeto Software from February 2017 to May 2018 and as a Cloud Operations Analyst at Larsen & Toubro Infotech Ltd from July 2011 to February 2017. Karthikeyan has expertise in triaging customer incidents, creating knowledge base articles, and developing analytics using PROS Airline products to aid business users in analyzing booking trends and network revenue. Karthikeyan holds a Bachelor's Degree in Electronics and Communications Engineering from MEPCO Schlenk Engineering College, obtained in 2011.