ProServ Business Systems, Inc.
Tom Wolken began their work experience in 1991 at Ricoh Americas Corporation, where they worked as a Senior Technology Specialist and Team Leader. Tom'sresponsibilities included managing copier upgrades and installations, copier repair, wireless printing, scanning technologies, implementing solutions, and providing customer service. Tom remained in this role until September 2012.
In 2014, Tom joined ProServ Business Systems, Inc. as a Systems Integration Specialist. Tom worked in this position until January 2020, contributing to customer installations and projects. Tom then advanced to the role of Director of Support Services, where they oversaw and participated in customer installations and projects while contributing to both internal and external customers within the Support Services Department. In March 2021, Tom was further promoted to the position of Chief Operations Officer at ProServ Business Systems, where they currently serve.
Tom Wolken attended Neosho County Community College from 1986 to 1988, where they obtained an Associate's degree in Electrical, Electronic and Communications Engineering Technology/Technician. Prior to that, they completed their high school education at Garnett High School from 1982 to 1986, focusing on General Studies. In addition to their formal education, Tom also holds certifications in Microsoft A+ and Microsoft Net+, which were obtained from Microsoft. However, specific details regarding the month and year of obtaining these certifications are not provided.
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ProServ Business Systems, Inc.
MISSION: Our name is our mission... To professionally and passionately serve people with exceptional effort that inspires optimism & growth, for our company, customers, & our community. VISION: Our vision to grow ProServ will be achieved by growing our people and our capabilities. We will continuously promote a professional work environment and trusting team culture that challenges, nurtures and inspires people to continuously develop their skill, care & talent. ProServ was founded in 1988 and is still owned and operated by John Proper today. Our company has evolved from an exclusive print on page vendor to a One Stop Shop provider of all things device, data, document and dollar related. Our ability to provide Information Life Cycle Services from end to end provides the customer maximized up time, expedited service and an economy of scale. Our business model and humanized approach to customer service makes ProServ fully accountable, transparent and the owner of any issue or service request that arises. This is instead of having 7 vendors pass the buck and play the blame game. The greatest focus at ProServ is on the success of our customers and their business. Our growth is a direct reflection of the success and growth our customers have experienced. These customers have taken ProServ with them to provide services in 2020 in 45 states, Canada and the Caribbean. They choose ProServ because they prefer consistency across the service they receive on the technology their teams use. They appreciate our ability to centralize all administrative functions so if a question ever arises at any of their locations, they know they can call ProServ and get one of our team members on the phone immediately.