Neil Milsted

Prosodica provides an enterprise-grade voice and speech analytics engine that businesses use to gain deep insights into customer experiences, employee engagement, and customer satisfaction. Using state of the art artificial intelligence, the engine automatically tags, classifies, and scores every customer conversation to drive interactive data visualizations that identify operational areas of risk tying them to specific processes or workgroups for actionable remediation. Prosodica democratizes data providing customer experience analysis and call scoring to all levels of the organization from executives to the front-line where the system provides personalized coaching advice to representatives following every conversation.