Elaine Serrano

Elaine (Ella) Serrano is an experienced service professional with a diverse background in the beauty and banking industries. Currently serving as a Service Agent at Prosper Insurance since July 2021, Elaine temporarily assisted the commercial department with policy maintenance and administrative tasks. Previous roles include Vault Custodian at Citizens Bank and various positions at Ulta Beauty, CHANEL, SEPHORA, and Macy's, focusing on customer service and beauty advisory. Elaine's career began in hospitality as a Bartender at Fox and Hound English Pub and also includes earlier experience in customer service at KFC. Educationally, Elaine holds a Managing Cosmetologist degree from the Brown Aveda Institute-Rocky River and a high school diploma from Horizon Science Academy.