Genalyn Gilliam

Genalyn Gilliam has a diverse work experience spanning multiple industries and roles. Genalyn is currently a Senior Director for Customer Contact Center at Protective Asset Protection, where they oversee customer service operations. Prior to that, they worked at Wayfair as a Senior Leader for Specialized Service, leading a team responsible for resolving customer issues and establishing a VIP delivery concierge team. Genalyn also served as an Assistant Vice President at Protective Life, where they managed a high-volume contact center and claims operation. Genalyn has experience in building and scaling customer support operations as the Director of Customer Support at Inca Digital Printers and as the Director of Global Product Support at Eastman Kodak. Their earlier roles include positions at Creo Inc., where they worked as a Product Support Manager, Technical Sales Specialist, Applications Support Manager, and Applications Support Specialist, gaining expertise in commercial printing workflow solutions. Prior to that, they worked as a Technology Transfer Engineer at RR Donnelley & Sons, Inc., where they analyzed manufacturing process flows and acted as a technical liaison.

Genalyn Gilliam completed their education with an MBA in Operations Management from Loyola University Chicago (2005-2008) and a BS in Computer Science and Electrical Engineering from the Illinois Institute of Technology (1990-1994). Additionally, they obtained a certification in "How to Think Strategically" from LinkedIn in 2023.