Lashonda Ball

LaShonda Ball has extensive experience in customer advocacy and support within the financial services industry, currently serving as a Customer Advocate at Protective Life since November 2014. In this role, LaShonda specializes in researching and resolving escalated complaints while acting as a liaison for senior management and field issues. Previous positions include participation in a pilot program aimed at enhancing customer service experiences and managing workflow as a Team Support Specialist. Prior to their current tenure, LaShonda worked at First Protective Insurance Group as an Asset and Wealth Transfer Specialist and began their career at Protective Life as an Issue Analyst. LaShonda holds two Bachelor’s degrees in Management Information Systems from the University of Alabama at Birmingham, earned in 1999 and 2019.