Frederick Brefokesse

Frederick Brefokesse has a diverse work experience in the field of desktop support. Frederick started their career as a Desktop Support Technician at Caldwell University in 2014, where they provided technical support for desktops and laptops. Frederick then joined the City of Newark in 2016 as an I.T Service Desk representative, where they resolved customer issues with Windows 7 upgrades, printers, and network problems.

In 2018, Frederick joined Verisk as a Desktop Support Specialist, where they troubleshooted desktops, laptops, and mobile devices, set up Skype for Business accounts, and performed imaging of devices. Frederick worked there until 2020.

From 2021 until 2023, Frederick worked as a Level 3 Desktop Support Specialist at Hackensack Meridian Health. During this time, they provided desktop support during the hospital's transition to the Epic electronic health records system.

Currently, Frederick is working at Protego Trust as a Desktop Support Engineer, responsible for managing Oracle access, account creation, and maintenance. Frederick also handles onboarding and termination requests and maintains Google Workspace accounts.

Throughout their career, Frederick has demonstrated strong troubleshooting skills, effective communication with team members and vendors, and a focus on providing detailed and informative ticket notes.

Frederick Brefokesse attended Weequahic High School from 2008 to 2012. In 2013, they enrolled at Lincoln Tech. In addition to their formal education, Frederick obtained several certifications from Lincoln Tech, including A+, CompTIA A+, and CompTIA Network+. Frederick later attended Caldwell University from 2014 to 2018, but there is no information provided about their degree or field of study at either institution.