Salihah Johns

Salihah Johns has a diverse work experience spanning several companies. Salihah is currently a Customer Success Manager at Protenus since October 2022. Prior to this, they worked as a Customer Success Consultant at CHESS Health from March 2022 to October 2022, where they strategized, developed, and managed workflows and project goals to support statewide implementations. Salihah conducted product training sessions and organized on-site events to increase enrollment and engagement.

From 2018 to 2022, Salihah was an Implementation Consultant at Welldoc. Their responsibilities included managing customized client implementations, ensuring timely program launches, and addressing project risks. Salihah was also a subject matter expert in managing access to the company's product demonstration environment and triggering digital outreach campaigns.

Before that, Salihah worked as a Client Success Consultant at Cision from 2016 to 2018. Salihah managed a book of enterprise accounts, providing software optimization guidance and serving as the primary point of contact for client requests. Salihah conducted product training sessions, addressed concerns, and identified upsell opportunities.

Starting in 2010, Salihah worked at Johns Hopkins Medicine in various roles. From 2013 to 2016, they were a Senior Medical Concierge, where they served as the dedicated point of contact for high-profile patients and developed operational workflows. Prior to this, they were a Medical Concierge, providing personalized service to domestic and international patients, managing patient cases, and coordinating appointments.

Overall, Salihah has extensive experience in customer success, implementation, and client management across multiple industries.

Salihah Johns holds a Bachelor of Arts degree in Journalism from Columbia College Chicago. In addition to their formal education, they have obtained several certifications, including Agile Project Leadership from LinkedIn in September 2022, Scrum Master Certification: Scrum Methodologies from Coursera in September 2022, and COVID-19 Contact Tracing from Coursera in September 2020.