Shannon Donovan

Shannon Donovan currently serves as a Technical Client Success Manager at Protex AI, having joined the company in April 2025. Previously, Shannon held roles at Salesloft and Drift from February 2024 to April 2025, where responsibilities included Customer Success Architect and Senior Customer Success Manager, EMEA, following Drift's acquisition by Salesloft. At Drift, responsibilities encompassed managing accounts, conducting product trainings, mentoring new customer success managers, and engaging with international partners. Experience at Drift also included roles focused on onboarding, retention, and strategic business reviews for extensive customer portfolios. Prior to positions at Drift and Salesloft, Shannon had a brief stint as a Business Development Intern at Acquia. Academic credentials include a Bachelor of Business Administration from Villanova University, complemented by international studies at Universidad de Cádiz.