Olha Luczak

Olha Luczak is a seasoned Service Delivery Manager currently at Provident Polska since January 2023, with previous experience as an SD Manager and Service Desk Team Lead at Wipro from April 2019 to January 2023. Olha led teams at Luxoft and HCL Technologies as a Team Lead from March 2016 to March 2019 and October 2014 to March 2016, respectively. Initial roles included responsibilities as a Specialist, providing 2nd line support, and a Senior IT Analyst in Level 2 helpdesk support at HCL. Olha possesses a robust educational background with two Master's degrees in Hospitality Administration/Management from Universidad Europea and Wyższa Szkoła Informatyki i Zarządzania w Rzeszowie, as well as a Bachelor's degree in European Studies/Civilization from the same institution. Key skills include managing SLA/KPI, performance reviews, training, and escalation handling.