Melissa Lum

Melissa Lum is an experienced Enrollment Analyst at the Provincial Health Services Authority since October 2020, focusing on CST Cerner access management and user support. With a strong background as a Jr. Business Analyst and Enrollment Analyst through various co-op positions, Melissa has developed robust skills in project management, communication, and critical issue troubleshooting to enhance patient care. Previous roles include waitress at Lum's Chinese Restaurant and Front Counter staff at Tim Hortons, where Melissa demonstrated exceptional customer service and teamwork. Melissa holds a Bachelor's degree in Health Information Science from the University of Victoria and has extensive experience in managing user access and support in healthcare information systems.