Austin Henson

Austin Henson has a diverse work experience including roles at Provisio Partners, Dallas Area Habitat for Humanity, BPAA, and Microsoft.

At Provisio Partners, Austin worked as a Business Analyst starting in 2023.

At Dallas Area Habitat for Humanity, Austin served as a Certified Salesforce Administrator from September 2021 to July 2023. In this role, they managed the organization's Salesforce org, including NPSP Success Pack, Sales Cloud, and Service Cloud. Austin also maintained 3 Experience Cloud sites with 15,000+ Community users.

Austin worked at BPAA as a Web Developer and Salesforce Administrator from November 2014 to September 2021. In this position, they designed and developed websites using HTML5, CSS3, and Bootstrap frameworks. Austin also managed DNS records for nearly 550 domains.

At Microsoft, Austin held multiple roles. Austin started as a Retail Support Associate from August 2012 to September 2013. Then, they became an Xbox Live Tier 3 Live Tech Escalation Quality Analyst from September 2013 to February 2014. Finally, Austin served as an Intake Quality Escalation Quality Analyst from February 2014 to August 2014. In this role, they played a key role in driving down escalation volumes and improving tier 3 quality-of-service scores, resulting in significant cost savings for the company.

Austin Henson's education history includes completing an Associate of Arts degree in Criminal Justice/Law Enforcement Administration from Tarrant County College. This degree was obtained between the years 2010 and 2012. Prior to attending Tarrant County College, Austin Henson attended Western Hills High School, although there is no information available regarding the specific years of attendance or any degrees earned. Additionally, Austin Henson has obtained several certifications, including Salesforce Certified Associate, Salesforce Certified Administrator (SCA), HIPAA Awareness for Business Associates, and Google Ads Display Certification. The certifications have been obtained from Salesforce, HIPAA Training, and Google, with various acquisition dates ranging from 2022 to 2023.