Jeroen Schmitz

Jeroen Schmitz currently serves as Customer Experience Lead at Proximus NXT Nederland since August 2023. Prior to this role, Jeroen Schmitz accumulated extensive experience at KPN from May 2013 to July 2023, holding various positions including Teamlead Customer Success Management, where leadership was provided for a team of 25 Service Delivery Managers, and Process Chain Manager, contributing to the efficiency and customer focus of the Service Quality Center. Additional positions at KPN included Customer Experience Manager, Service Delivery Manager, and IT Management Trainee. Jeroen Schmitz began a career in academia as a Student Assistant at Utrecht University after achieving notable results in Physics. Academic qualifications include a Master of Science in Science and Business Management and a Bachelor of Science in Natural Sciences and Innovation Management, both from Utrecht University, as well as a VWO diploma from Alfrink College te Zoetermeer.