Mark Philip Aldaba

Mark Philip Aldaba is an experienced professional in service delivery and operations management with a strong background in various industries. Currently serving as a Service Delivery Manager at SupportNinja since August 2022, Mark oversees multiple accounts and manages a team of 13 Team Managers. Prior to this role, Mark worked as an Operations Manager with Sitel Group, handling sales, hotel reservations, and guest services. Mark's extensive experience at Sutherland included managing operations for the #1 music streaming app account and holding various positions in account management. Mark also owned and managed Bakemark'd, an online baked goods store, and served as a Business Development Manager at Walter Mart Supermarket Inc. With a foundational role at Unilever Philippines as a Promotions and Merchandising Operations Planning Executive, Mark began a career in marketing as a Promotions Coordinator for Kimberly-Clark Philippines Inc. and gained early experience as a Technical Customer Service Representative at Convergys. Mark holds a Bachelor of Science in Business Administration with a focus on Marketing Management from the University of Santo Tomas.