Steve Goudsmit

Steve Goudsmit is an experienced professional in customer experience and marketing, currently serving as the Customer Experience Director and Omni-care Tribe Lead at Proximus since June 2017, focusing on transforming customer service for residential and SME clients through digital innovation and AI support. Previous roles at Proximus include Head of Growth Marketing and Head of Marketing for Existing Customers, where Steve implemented strategies to enhance customer retention and optimize the marketing budget. In addition to corporate roles, Steve has contributed to academia as an Associate Professor at Solvay Brussels School of Economics and Management and has extensive experience in product and portfolio management at Scarlet, along with a background in finance and marketing initiatives from earlier positions. Steve holds multiple degrees from prestigious institutions, including a Master's in Business Engineering from Solvay and executive education from London Business School and Esade.