Susana Lee is a seasoned professional with over 30 years of experience in the insurance industry, specializing in vendor management, outsourcing, project management, policy servicing, claims, call center operations, and customer relations. Currently, they serve as the Director of Customer & Claims Servicing at Prudential Hong Kong since 2019. Previously, they held the role of Head of Business Architecture & Solutions - Health at AXA China Region Company Ltd from 2014 to 2019. Susana pursued their education at The Open University of Hong Kong from 2004 to 2014.
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