Prudential BSN Takaful Berhad
Charmaine Kee has over 20 years of experience in the insurance industry. Charmaine began their career at AIA Malaysia in 1998, where they held the role of Head of G.Next (Young Agents Recruitment) in the Agency Development department for 10 years. In 2008, they moved to AIA and became the Senior Manager of Policy Servicing in the AIA Shared Services division. Charmaine joined Prudential BSN Takaful Berhad in 2011 and held various leadership positions, including Head of Policy Servicing, Operations & CS, and currently serves as the Head of Customer Experience & Customer Service.
Charmaine Kee obtained a Bachelor of Business Administration (BBA) degree in Business Administration and Management from the University of South Alabama, USA, from 1995 to 1997.
Prudential BSN Takaful Berhad
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Prudential BSN Takaful Berhad (PruBSN) is Malaysia’s leading family takaful operator whose customer centric approach, multi-distribution channel strategy, innovative solutions and technological leadership have propelled it to the forefront of the industry. Our success is a reflection of the quality of our people. At PruBSN, we provide an environment that enables our people to find value and meaning in their work, and to deliver outstanding performance for our customers, shareholder and communities. This is essential to our success and is performed through our focus on the following areas: Robust Talent Development & Training Programmes We provide ample opportunities for learning and growth by offering in-house training as well as public programmes, workshops and seminars to all our employees. Driving Leadership Our efforts to achieving great leadership does not stop at the top management level. We prepare our talents early to create a strong line-up of future leaders. Through our award-winning Leadership Development Programme, high potential employees are earmarked and rigorously assessed to determine their individual strengths and areas of development. Performance & Rewards We strive towards making pay-for-performance a reality through a reward system that ensures the overall company and specific business results, as well as individual performance and behaviours, are reflected in each employee’s reward. Employee Engagement We promote an ongoing and open dialogue among our people through forums and surveys, as well as through a strong culture of leadership and candid feedback between managers and employees. We also strongly encourage employee volunteering as a way to support our communities and acquire new skills. Diversity & Inclusion We are committed to developing and maintaining a diverse and inclusive culture of our workforce. For career opportunities at PruBSN, visit www.prubsn.com.my/en/careers/