Erin Record is a seasoned professional with extensive experience in journey management, experience design, and customer experience consulting. Currently serving as the Director of Journey Management at Prudential Financial, Erin has previously held roles such as Manager of Experience Design and Journey Management for Individual Life Insurance and Annuities, and CX Consultant. Additionally, Erin has a background in graphic design and photography from Erin Leigh Mulligan Photography, and has applied creative skills as a Graphic Artist at Winning Edge, Inc. Alongside project coordination roles at FourCubed and Fourcubed LLC, Erin demonstrates a diverse skill set in both creative and managerial capacities.