Derek Hearst is a seasoned professional with 20 years of experience in the telecommunications industry. Currently serving as the Senior Manager of Digital Strategy at Lumen Technologies, they lead the development and implementation of innovative solutions for chat and text services. Previously, they were the Contact Center Manager at CenturyLink, where they managed a team of over 200 and achieved significant improvements in sales conversion and customer satisfaction. Derek has also held roles at Embarq and is pursuing a Bachelor's degree in Multi/Interdisciplinary Studies from the University of Central Florida.
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