Public Policy Lab
Giselly Mejía Zapata is an experienced design strategist and researcher with a focus on collaborative and community-engaged projects. Currently serving as Project Lead at Public Policy Lab since June 2023, previous roles include Project Lead and Design Strategist at Tatiana Arocha - Artist, where responsibilities encompassed research documentation, data analysis, and community engagement project design. At Parsons School of Design, significant contributions were made as a Graduate Teaching Assistant, offering support in speculative design courses and managing classroom activities. Prior experience includes positions as Zolberg-IRC Research and Design Fellow at the International Rescue Committee, Senior Design Consultant at Content Bloom, and Design Strategist at Dejusticia, demonstrating a strong history of strategic design in diverse sectors, including advocacy and environmental awareness. Giselly holds an MFA in Transdisciplinary Design from Parsons School of Design and degrees in Graphic Design from Universitaria de Colombia and Instituto de Artes.
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Public Policy Lab
The Public Policy Lab's mission is to design services that help Americans build better lives. We partner with government agencies – and the communities they serve – to create public services that are more effective, more respectful, and simple to use. Public programs are how our society invests in citizens. Too often, however, public services don’t feel very friendly, or even very useful. Here at the Public Policy Lab, we think the solution lies with the people themselves: when services are thoughtfully designed to serve the needs of their users, to be engaging and easy to use, then they’re more satisfying for citizens, as well as more effective and cost-efficient for government. We engage in research at the intersection of policy and user-centered design. We examine how policy goals and public services can be assessed through the experience of their users. We identify best practices from the design professions that can bring value to the public sector. And then we directly engage with government leaders and community members in projects to improve service delivery.