Desiree Melendez

Desiree Melendez currently serves as a Service Design Lead at Publicis Sapient since April 2025, after holding various roles in experience design and service design, including freelance experience as an Experience Design Consultant and a Senior Design Strategist at The Strategy Group. Previous positions include Senior Service Design Consultant and Service Design Consultant at The Customer Experience Company and a Service Designer focused on Digital Transformation and Data at Macquarie Group. Desiree's work emphasizes stakeholder and project management, complemented by expertise in multiple design strategies. Education includes a Certificate in Crisis and Issues Leadership from AGSM @ UNSW Business School and a Certificate in Design Usability from the Interaction Design Foundation.