Jeff Dooley

Jeff Dooley is an experienced professional in IT service management with a career spanning over 25 years in the pharmaceutical and healthcare industries. Currently serving as the Senior Service Design/Global Service Management Lead at Daiichi Sankyo, Inc., since February 2020, Jeff has developed a comprehensive Service Design function adhering to ITIL methodology, implementing high standards in various operational areas. Previous roles include Global Head of End User Services at Endo Pharmaceutical, Senior Manager IT Site Lead at Par Pharmaceutical, and multiple IT leadership positions at Roche, where responsibilities encompassed managing IT operations, budgets, and service delivery across numerous sites. Jeff’s accomplishments include enhancing service levels, reducing costs, and managing significant IT projects such as the divestiture of IT assets at Hoffmann-La Roche. Jeff holds a Bachelor of Science in Management from Ramapo College and has received education from the London Business School.