Ranjan Kumar

Ranjan Kumar is a seasoned professional in digital product delivery and customer experience management, currently serving as a Manager at Publicis Sapient. With a solid background at TE Connectivity, Ranjan successfully led initiatives such as restructuring customer journey categories and implementing AI-based chatbots to enhance service efficiency. Experience includes roles in data analytics and product management across various companies, where Ranjan has delivered significant improvements in customer satisfaction and operational efficiency. Educational qualifications include an MBA from the Wisconsin School of Business and a B Tech from the Indian Institute of Technology (Banaras Hindu University).