Sandra Anne Ritch

Customer Service Team Lead at Publix

Sandra Anne Ritch has a range of work experience in various roles. Sandra Anne started their career at Dun & Bradstreet in 1991 as a Senior Information Analyst, where they managed training and quality of vendor agents and provided production support on various teams. Sandra Anne then took on roles as a Bulk Data Acquisition Project Coordinator, where they managed training and quality, improved workflow processes, and increased customer satisfaction. Sandra Anne also worked as a Quality and Training Analyst, managing training and quality for vendor agents and making significant improvements in accuracy and customer escalations.

In 2019, Sandra joined Publix Super Markets as a Cashier, then moved on to roles as a Meals Clerk and Customer Service Staff. Currently, they hold the position of Customer Service Team Lead.

In addition, Sandra has experience as a Substitute Teacher at Kelly Educational Staffing from 2019 to 2020. Overall, they have demonstrated a strong ability to manage training, improve quality and processes, and provide excellent customer service in various industries.

Sandra Anne Ritch received their High School Diploma in Business from Lehighton Area High School in 1990.

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