Brittany Grimshaw

Brittany Grimshaw is an accomplished professional with extensive experience in dispute resolution and operational efficiency. Currently serving as Lead Resolution Planner at PULSE® since October 2021, Brittany leads data tracking and analysis initiatives to enhance dispute resolution processes and ensure regulatory compliance. Prior experience at Discover, spanning from March 2012 to October 2021, includes roles such as Training Specialist, where Brittany trained agents in service areas and updated training materials, as well as Team Lead/Supervisor for disputes, overseeing a team of agents. Prior roles also include Dispute Analyst and Coach, showcasing a comprehensive background in dispute management and operational leadership.