Gabriela Oliveira

Gabriela Oliveira's work experience includes roles at various companies.

From 2022 to the present, they are working as a Customer Success Manager at Pulses by Gupy. In this role, they are responsible for diagnosing and developing success plans with HR teams to map organizational culture and identify opportunities for leader sensitization. Gabriela also analyzes company indicators, creates development actions, and action plans.

From 2022 to 2023, they worked as an Implementation Analyst at Pulses by Gupy. Their responsibilities included defining implementation strategies for the Pulses platform, supporting clients with platform configurations, and actively participating in alignment meetings for continuous improvement of implementation processes.

In 2021, Gabriela worked as a Customer Success Analyst at AYT1.GROUP, where they were responsible for constructing and defining playbooks for onboarding and ongoing processes. Gabriela also generated and analyzed customer data, monitored TMI, conducted CSAT and NPS surveys, and analyzed the results.

In 2021, they briefly worked as an Innovation Analyst at Brain - Centro de Inovação em Negócios Digitais.

From 2018 to 2021, Gabriela held multiple roles at Ipê Digital. Gabriela started as an Administrative and Financial Assistant, where they mapped activities, streamlined processes, and implemented a project to automate data collection. Gabriela then worked as a Customer Success Analyst, managing expansion and retention areas and identifying business opportunities.

In 2020, they worked as a Product Manager at Bulb.Up, focusing on market analysis, user needs, backlog prioritization, and defining product features.

From 2017 to 2018, Gabriela worked as an Administrative Assistant at ValeCard, where they handled customer services, maintenance requests, and support for clients and establishments.

In 2015, they had an internship at INSS, providing support to agencies, managing processes, and analyzing benefit payments.

Lastly, from 2013 to 2014, they worked as a Telemarketing Operator at Callink Servicos de Call Center.

Gabriela Oliveira's education history includes a Bachelor's degree in Administration from UFU Faculdade de Gestão e Negócios, which they obtained from 2012 to 2017. Gabriela is currently pursuing a Bachelor's degree in Psychology at Faculdade Uniessa, which they expect to complete from 2022 to 2026.

Additionally, Gabriela has obtained several certifications, including "Metodologia Clima & Engajamento by Pulses - API / Integrações" from Pulses by Gupy in April 2023, "O FUTURO DO CS NO BRASIL - RACS 2023" from CLG | Customer Led Growth Educação in April 2023, "Diversidade e Inclusão na Gestão de Pessoas" from Diversifica in February 2023, "Inclusão da Diversidade: Tem espaço para todas as pessoas" from Pulses in September 2022, "Profissional Adaptável: Inteligência emocional, finanças pessoais e liderança" from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul in August 2022, "Como Liderar e Trabalhar em Equipe" from LinkedIn in June 2022, "Feedback 2.0" from Pulses in June 2022, "INTRODUÇÃO À GESTÃO DE RECURSOS HUMANOS" from FGV Online in June 2022, "OKR: Metodologia, Gestão e Prática" from Pulses in May 2022, "Customer Success" from CEFIS in January 2022, "Copywriting" from Rock University in December 2021, "Introdução ao Customer Experience" from CS Academy in November 2021, "Certificação Executiva: Desenvolvimento de Negócios, Liderança e Networking" from FIA ONLINE in July 2021, "Metodologias Ágeis – Scrum na Prática" from Udemy in July 2021, "OKR: Gestão ágil da cultura à operação" from CoBlue in July 2021, "Métricas de Produto" from Product Arena in August 2020, "Product Manager" from Product Arena in August 2020, "ESTRATÉGIA CORPORATIVA E GESTÃO DE PROJETOS" from Universidade Presbiteriana Mackenzie in July 2020, "CUSTOMER SUCCESS - COMO CONQUISTAR E MANTER CLIENTES" from Sebrae in March 2020, and "NPS: Mapeando a satisfação do seu Consumidor" from Hi Academy in March 2020.