Upal Das

Upal Das is a skilled professional with a comprehensive background in operations and customer experience management. Currently serving as Customer Experience Manager at PUMA Group since December 2023, Upal previously held the position of Senior Operations Manager at Zepto from June 2022 to November 2023. Prior roles include Department Manager and Operations Lead at Flipkart from August 2020 to June 2022, and Assistant Manager - Operations at Jio from July 2016 to July 2020, where Upal managed a team of 75 field engineers to enhance operational efficiency and customer service. Early career experience includes a summer internship as a Graduate Engineer Trainee at Damodar Valley Corporation in 2015, focusing on thermal power plant operations. Upal holds a Bachelor of Technology in Electrical Engineering from the National Institute of Technology Durgapur, completed in 2016.