Caroline Southwell

Caroline Southwell has a diverse work experience, starting as a Contact Centre Advisor at Punch Pubs & Co in November 2010. Caroline then worked their way up to become an Operations Planner Coordinator, responsible for maintaining high standards of customer service and improving cultural behaviors within the company. Caroline eventually became a Publican Relationship Manager, focusing on customer service and regulatory compliance. Caroline later transitioned to the role of Publican Relationship and Communications Manager, where they were in charge of external PR and communications, engaging with important public figures, and managing the press office. Currently, Caroline holds the position of Head of PR & Brand Communications at Punch Pubs & Co, overseeing the overall management of external PR and communications, supporting publicans with press activities, and engaging with MPs and other public figures to promote the business and its impact on communities. In addition to their roles at Punch Pubs & Co, Caroline served as a General Manager at The Olde Peculiar Pub from April 2007 to November 2010.

Caroline Southwell attended Fair Oak High, although the duration and field of study are not provided. Caroline then pursued a BA/BSc (Honours) Open degree at The Open University from 2018 to 2024. Additionally, they obtained the following certifications: CIPR Certificate - Introduction to PR from CIPR - Chartered Institute of Public Relations in April 2015, and NVQ Diploma in Customer Service Level 3 in July 2012. The details for Excel Level 2 certification are not specified.