William Foxley

William Foxley has a diverse work experience spanning several companies and roles. William is currently working as a Customer Support Operations Manager at Pura, where they manage and organizes support operations for the customer care team. William assists QA teams in meeting weekly quotas and conducting consistent calibrations, and also dictates training plans on a quarterly and half-yearly basis.

Prior to Pura, William worked at Thumbtack for several years in various roles. William served as a Sr. Customer Experience and Quality Assurance Analyst from March 2019 to March 2022, and as a Customer Experience and Quality Assurance Analyst from September 2018 to March 2022. Before that, they held the position of Quality Assurance Specialist from September 2017 to September 2018, and Senior Incident Management Specialist from December 2014 to September 2017.

Before joining Thumbtack, William worked at eBay as a Support Specialist and Quality Coach from July 2009 to October 2013. In this role, they developed and defined new coaching responsibilities focused on superior customer service. William trained coaching staff for consistent performance and created individual action plans to support agent growth and career progression. William also managed team performance based on department KPIs.

Earlier in their career, William worked at Verizon Wireless as a Customer Service representative from February 2008 to February 2009. William also has experience at UPS, where they served as a Supervisor from July 1998 to February 2008. In this role, they supervised and motivated 15 employees to meet production levels. William provided training, updates, and constructive feedback to employees, and organized team meetings, action plans, and employee incentives.

William Foxley attended the University of Utah from 2015 to 2016, where they obtained a Bachelor of Science (B.S.) degree in Sociology. In terms of additional certifications, they obtained a Lean Six Sigma Yellow Belt (ICYB) certification from Thumbtack in September 2021. William also received the Qualtrics Platform Essentials Certification from Qualtrics in June 2021. Prior to that, in April 2019, they obtained a certification titled "Using Customer Surveys to Improve Service" from LinkedIn. Additionally, in January 2019, they obtained the Mediator certification from Utah Dispute Resolution.