PureInsights, LLC
Rick McGlinchey is a seasoned entrepreneur and consultant with extensive experience in customer experience, analytics, and business intelligence. As Co-Founder of PureInsights, LLC, Rick helped establish the company as the leading Genesys AppFoundry Marketplace partner globally for 2023, focusing on CX insights for Genesys Cloud CX customers. Currently serving on the Leadership Council of the Indiana Founders Network, Rick supports fellow tech founders in Indiana. Additionally, Rick acts as an Ambassador for The Startup Ladies, mentoring women entrepreneurs. With a background in consulting and leadership roles at Interactive Intelligence and other firms, Rick’s expertise spans management consulting, program management, and contact center solutions. Rick holds a BA in Computer Science with a minor in Psychology from Indiana University Bloomington.
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PureInsights, LLC
PureInsights is a leading partner of Genesys, offering reporting and analytics solutions for the Genesys Cloud CX platform in their AppFoundry marketplace. We founded in 2016 with the sole purpose of leveraging our decades of contact center domain expertise to help solve some very specific use cases and today our solutions are used by 10% of the global Genesys Cloud CX customer base. We are first and foremost consultants, meaning we aim to ask, understand and see if we can help. And we'll tell you if we cannot help solve for your unique needs.