PureInsights, LLC
Stuart Walters serves as a Reporting Evangelist at PureInsights, LLC, since March 2023, where responsibilities include addressing contact center reporting challenges and educating prospects on platform solutions. As Managing Partner and Senior Consultant at Customer Experience Partners since 2019, Stuart specializes in operations, technology strategy, and customer experience. Prior roles include Solutions Consulting Manager at SuccessKPI, where strategic sales support and team management were primary focuses, and Solutions Sales Executive at NICE Ltd, delivering value-based selling to Fortune 500 accounts. Stuart's extensive background also includes positions at Cisco, Genesys, AT&T, and Network One, along with experience as a self-employed business consultant. Educational qualifications include an Executive MBA from Kennesaw State University and a BS in Economics from The University of Tennessee at Chattanooga.
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PureInsights, LLC
PureInsights is a leading partner of Genesys, offering reporting and analytics solutions for the Genesys Cloud CX platform in their AppFoundry marketplace. We founded in 2016 with the sole purpose of leveraging our decades of contact center domain expertise to help solve some very specific use cases and today our solutions are used by 10% of the global Genesys Cloud CX customer base. We are first and foremost consultants, meaning we aim to ask, understand and see if we can help. And we'll tell you if we cannot help solve for your unique needs.